Have a Question?

If you have any question please don’t hesitate to contact us.

FAQs

START WITH YOUR N-DEVICE
Introducing an industry ceramic surface in elegant dark grey created by the R&D team, we aim to deliver modern design coupled with durability and a minimalist feel which fulfill the demand of the everyday consumer. It becomes your mouthpiece as well as the flavorful engine that powers NCIG. No buttons or switches, just draw to get it going – carefully at first, it may seem strong to first-timers.

BATTERY INDICATORS  
When pod is inserted color change from white to green after fully charge.

CHARGE IT
Stand device in magnetic USB charger. Reaches full charge in 1 hour.

What is NCIG?

NCIG is an alternative to smoking cigarettes. The body of the device contains the battery, patent pending temperature regulator and a set of sensors to give readings on the device’s charge level and to sense when you are vaping.

What makes NCIG unique?

An intelligent creation with the latest heating technology that has “Leak Proof” technology with a modern and minimal design to maximise Nicotine satisfaction. Hence, it helps smokers to reduce and eventually stop smoking indirectly.
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Do I have to clean NCIG?

You must clean the external part of the NCIG with a cotton cloth. However, you can clean the mouthpiece under running water.

What's the best way to store NCIG?

Keep your vaporizer dry. For the best quality

Can I take NCIG on an airplane?

You can bring it with you, but do check additional airline restrictions regarding batteries allowed in checked bags or luggage. Store the NCIG away from magnets, loose change or away from anything that could ignite them.

How long does a charge last?

Most NCIG device last 1-2 days, although that approximation depends on how often you vape. An important aspect is knowing the signs of needing to changing your pod.

Where do I find my NCIG Serial Number?

The NCIG Serial Number is nine characters (numbers) on the warranty card.

Where do I find my NCIG Batch Number?

The NCIG BatchNumber is letters and numbers engraved on the bottom of your device.

What is the minimum age to purchase NCIG products from NCIG.com?

To qualify purchase NCIG products, it must meet the following requirements.The buyer must at least eighteen (18) years

Why is the minimum age 18+ to purchase products from NCIG.com?

It is illegal for anyone under 18 to buy or attempt to buy any tobacco products. This is to try and reduce the number of people exposed to smoking related diseases

What is the minimum age to purchase NCIG products at retail locations?

The retailer is strictly prohibited from selling any NCIG product to a user under 18 years old. If it is sold to consumers under 18 years old, we will take action immediately.

Will I still be able to claim my device warranty if I'm under 18?

In order for your warranty claim to be approved, the following conditions must be met, registered user is at least 18 years old

How Long Does the Warranty Last?

We provide a one-year manufacturer’s warranty from the date of purchase for NCIG Device only.

What Does the Warranty Cover?

The most general of all coverage, this warranty pays to replace any flaws and defects in factory-installed parts. However, the warranty doesn’t cover accidental damage, theft or loss

What Will NCIG Do?

We helps cover the replacing broken device under this 1 Year Limited Warranty is received.

What is NOT Covered by the Warranty?

The warranty does not cover defects or malfunction caused by misuse, abuse or improper maintenance, failure to follow operating instructions, or use with equipment with which it is not intended to be used. It doesn’t cover incidental damages.